We’re listening: What PWD's customers told the Contact Center, and what we're doing about it
June 29, 2026
|
Kinya Kirby, Contact Center Manager
When customers call us, they’re often dealing with something urgent: a high bill, a water issue, or a service concern. That moment matters – and so does how we respond.
Read More →
Meet Gracie Girl: Longtime Philly resident, lover of the Schuylkill, and PWD's 2026 Spokesdog!
June 22, 2026
|
Benjamin Bristol
Last Sunday, June 14, fifteen of Philly’s finest dogs entered a friendly competition for the Philadelphia Water Department’s Spokesdog cape, wagging their way before an enthusiastic crowd at the Philadelphia Brewing Company in East Kensington. Proud owners spoke on behalf of their pups, and each contestant proved loyal to the clean water cause. PWD’s new […]
Read More →
Help PWD choose our next Spokesdog!: Join us at the Philadelphia Brewing Company on June 14th
June 4, 2026
|
Benjamin Bristol
Come out to Philadelphia Brewing Company on June 14th at 3 pm and help choose PWD’s next Spokesdog – or enter your pooch in the contest!
Read More →
PWD Asian-American/Pacific Islander Heritage Month Spotlight: Shiju Kuriakose: In honor of AAPI Heritage Month, we’re recognizing these PWD heroes
May 22, 2026
|
Cy Bergado
Today we’ll talk with Shiju Kuriakose, Water Utility Manager at the Queen Lane Water Treatment Plant, who has been with PWD for 15 years.
Read More →
PWD Asian-American/Pacific Islander Heritage Month Spotlight: Michael Ching: In honor of AAPI Heritage Month, we’re recognizing these PWD heroes
May 20, 2026
|
Cy Bergado
Today we’re talking with Michael Ching, an Environmental Scientist in the Development Services Unit who has been with PWD for one year.
Read More →
PWD Asian-American/Pacific Islander Heritage Month Spotlight: Jeremy Kurian: In honor of AAPI Heritage Month, we’re recognizing these PWD heroes
May 18, 2026
|
Cy Bergado
Today we’re talking with Jeremy Kurian, a Senior Departmental Human Resources Associate who has been with PWD for more than six years.
Read More →
PWD Asian-American/Pacific Islander Heritage Month Spotlight: Maylee Burgoon: In honor of AAPI Heritage Month, we’re recognizing these PWD heroes
May 15, 2026
|
Cy Bergado
Today, we’re talking with Maylee Burgoon, a graphic design specialist with PWD’s Public Affairs division.
Read More →
PWD Asian-American/Pacific Islander Heritage Month Spotlight: Hasib Ahmed: In honor of AAPI Heritage Month, we’re recognizing these PWD heroes
May 14, 2026
|
Cy Bergado
Today, we’ll talk with Hasib Ahmed, plant manager at the Southeast Water Pollution Control Plant, who has been with PWD for eleven years.
Read More →
PWD Quarterly Construction Newsletter: Spring 2026: Spring 2026 Newsletters for Water Department Construction
April 20, 2026
|
Amy Hopf
Every quarter, we share updates on upcoming or ongoing water, sewer, and green infrastructure projects in your local City Council District. There are 10 Council Districts in Philadelphia. Here’s how it works: You sign up for construction updates in your inbox and share your ZIP code*. We send this quarterly newsletter to subscribers by ZIP […]
Read More →
PWD 2025 Customer Survey Results – What You Said About Us: What's the same, what's new, and what's next?
April 17, 2026
|
ImpactED & PWD Staff
Last summer, the Philadelphia Water Department (PWD) – in partnership with ImpactED at the University of Pennsylvania – conducted the 10th annual PWD customer survey. The survey explored Philadelphia residents’ attitudes, knowledge, and behaviors around our core services.
Read More →