2026 Customer Service Week Wrap-Up: Meet some of the PWD staff and learn what customer service means to them
October 20, 2026
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Ka'Neisha Davis & Kyle Heflinger
That’s a wrap on Customer Service Week 2026! Customer service is a big, important part of the work that PWD does, and PWD’s customer service representatives take great pride in their jobs and the impact their roles have on life in Philadelphia. Check out this compilation of some of our favorite moments with our six […]
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PWD Hispanic Heritage Month Spotlight: Olga Baerga: In honor of Hispanic Heritage Month, we're spotlighting these PWD heroes.
September 25, 2026
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Michelle Bailey
Today we’re talking with Olga Baerga, a Customer Service Representative with the Meter Shop who has been with PWD for eight months.
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PWD Hispanic Heritage Month Spotlight: Liz Romero: In honor of Hispanic Heritage Month, we're spotlighting these PWD heroes.
September 23, 2026
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Michelle Bailey
Today we’re talking with Liz Romero, an Administrative Services Supervisor with the Meter Shop who has been with PWD for 18 years.
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PWD Hispanic Heritage Month Spotlight: Rafael Rodriguez: In honor of Hispanic Heritage Month, we're spotlighting these PWD heroes.
September 22, 2026
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Michelle Bailey
Today, we’re talking with Rafael Rodriguez, a Water Distribution crew chief with Emergency Support Services/Distribution, who has been with PWD for 18 years.
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How PWD is preparing for more extreme weather: As extreme weather becomes more common, preparing for it becomes more important
September 18, 2026
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PWD Office of Watersheds
Like other cities around the world, Philadelphia is seeing changes in its weather and climate patterns. According to the Philadelphia Water Department’s Climate-Resilient Planning and Design Guidance engineers, a storm that once had a 1-in-100 chance of happening each year (a “100-year storm”) could have a 1-in-7 chance by the end of the century, assuming […]
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A summer of extremes: Understanding Philadelphia's summer storms and changing weather patterns
September 14, 2026
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PWD Office of Watersheds
This summer has given Philadelphians a glimpse of what scientists say the future may hold. In just a few weeks, Philadelphia faced severe storms, flooding, extreme heat, and smoke from Canadian wildfires. Each event was different, but together they show an important trend: extreme weather is becoming more common.
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PWD Intern Spotlight: Robert R. Petrone: Our interns are here for a short time, but they can have a big impact
August 14, 2026
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Michelle Bailey
Meet Robert Petrone, one of PWD’s 2026 summer interns, who has been working with PWD’s Green Stormwater Operations team since the beginning of June.
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2025-2026 Stormwater Grant Awardees Announced: Institutions across the City receive funding for green stormwater infrastructure
August 4, 2026
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Thomas Kihn
A green roof for middle schoolers and a golf course wet pond are among the projects recently named 2025-2026 Stormwater Grant awardees. This year, 9 non-residential properties will receive a total of $9.9 million in funding to build green infrastructure retrofits through the Philadelphia Water Department (PWD)’s signature Stormwater Grants program. Stormwater Grants give non-residential […]
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Summer 2026 Construction Newsletters: Quarterly updates about construction in your district
July 23, 2026
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Amy Hopf
Every quarter, we share updates on upcoming or ongoing water, sewer, and stormwater projects in your local City Council District. There are 10 Council Districts in Philadelphia. Here’s how it works: You sign up for construction updates in your inbox and share your ZIP code*. We send this quarterly newsletter to subscribers by ZIP code, […]
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We’re listening: What PWD's customers told the Contact Center, and what we're doing about it
June 29, 2026
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Kinya Kirby, Contact Center Manager
When customers call us, they’re often dealing with something urgent: a high bill, a water issue, or a service concern. That moment matters – and so does how we respond.
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