2022 Customer Survey
The 2022 PWD Customer Survey is now closed! Your feedback helps us improve services for everyone.
Winter Temps and Main Breaks
Cold winter temperatures like those seen locally in recent weeks can stress infrastructure, and the Philadelphia Water Department is currently experiencing an increase in water main breaks and leak investigations. During winter months, we strive to increase staffing of crews that investigate and repair leaks and main breaks. Emergency crews are responding as quickly as […]
New Program May Offer $5,000 for Past-Due Bills
Have past-due water bills? The new Pennsylvania Department of Human Services Low-Income Household Water Assistance Program (LIHWAP) may provide up to $5,000 for Philadelphia Water Department customers towards delinquent water bills. LIHWAP is a temporary grant program that began accepting applications on January 4, 2022. Learn more and apply on the state’s Dept. of Human Services […]
$3M Grant Awarded for ‘Floating Water Workshop’ at Fairmount Water Works
Historic Fairmount Water Works Awarded $3 Million Grant Through RACP for Innovative Floating Water Workshop Along the Schuylkill Banks
Customers Sent Past Due Notice in Error
We are aware some customers who are current on their water bill payments received past due notices in the mail. If you believe you received a notice in error, please disregard it. You may check your balance by calling (215) 685-6300 or at phila.gov/waterbill We apologize for the error and are committed to providing accurate information to our […]
Northwest Philadelphia outage
Update 12:05 pm: The water main break has been isolated, and water service is restored to customers in the impacted area. Anyone who continues to have issues with water flow should contact (215) 685-6300 to investigate. 8:00 am: The Philadelphia Water Department is responding to a break on a water main near the intersection of […]
Storm Drains: Ins & Outs (2021)
Sewers work best when drains are clear! Fall leaves and litter blocking them can lead to flooding. Learn more…
Drink More Tap!
Drink More Tap bridges art with water education. Commissioning local artists, the campaign uses creativity to spread awareness about the benefits of drinking Philly tap: it’s healthy, sustainable, and affordable.
Rate Changes Effective September 2021
We are a public, not-for-profit utility. Our revenue is determined by rates and collected through water bills. Your monthly bill supports essential services and water infrastructure.
POOL: A History of Social Segregation
An inspiring new exhibition opens March 22, 2022 at the Fairmount Water Works explores the connection between water, social justice and public health.