Rate Changes Effective September 2021
We are a public, not-for-profit utility. Our revenue is determined by rates and collected through water bills. Your monthly bill supports essential services and water infrastructure.
POOL: A History of Social Segregation
An inspiring new exhibition opens March 22, 2022 at the Fairmount Water Works explores the connection between water, social justice and public health.
We Are Fixing Water Billing Error
As a result of an August 3, 2021 data error in our billing process, a number of water customers recently received bills showing incorrect water usage readings for the past month, and incorrect bill amounts. We are aware of the error, and apologize for the distress it may have caused customers. Customers are not responsible […]
Philadelphia’s Plastic Bag Ban
Single-use plastic bags are a major source of litter and pollution in Philadelphia – and are banned, effective October 1.
6th and Bainbridge Water Main break
Early on the morning of July 25th, at approximately 12:30 am, the Philadelphia Water Department (PWD) was called to the intersection of 6th and Bainbridge for reports of a large, 30” water main break. Our crews arrived on scene at approximately 1:00 am and began the work to shut down the water main. Over the […]
2020 Drinking Water Quality Report
This report features water quality information collected throughout 2020. You will also find information about where your water comes from, and how we protect your safety as water moves from the rivers, through our plants and pipes, and into your home.
Schedule your New Water Connection (3″ or Larger)
For connections 3″ or larger: Complete and submit a New Water Connection Request form when ready for new service. Please anticipate a 10-12 week lead time from the date of your request to the date of installation. ▶ To schedule your connection: You’ll receive a confirmation email with the details needed to follow up on […]
Philadelphia Water Rates Set for September 2021 Following Approval of Settlement by Independent Rate Board
Philadelphia Water Department customers will see changes in water, sewer, and stormwater rates reflected in monthly bills effective September 1, 2021. Following a more than six-month hearing process which included an extensive independent review, four online public hearings, a technical hearing, and substantial public comment opportunities, the Philadelphia Water, Sewer and Storm Water Rate Board […]
Rate Request to be Lowered Through Proposed Settlement
In January 2021, PWD filed its rate request with the Water Rate Board for $141 million, in additional revenues for Fiscal Years 2022 and 2023. As a result of their negotiation, the Public Advocate and PWD reached a proposed settlement in April 2021. If approved by the Rate Board, this change will not eliminate the need […]
We Care – Customer Assistance
Now there are even more ways to get help with your water bill. Don’t wait to apply for assistance!