Due to ongoing economic hardship created by the COVID-19 pandemic: We will not shut off customers unable to pay water bills until April 1st, 2021. Penalties and fees on delinquent accounts are waived until further notice. However, your past-due total will continue to grow with each missed payment. Don’t wait until you have a big debt […]
Because of the health and safety concerns that come with swimming and any recreation that involves immersion in water, the Philadelphia Water Department does not recommend swimming in any river or creek in Philadelphia. In response to efforts to change the current recreation status of the Delaware River to allow for swimming within the city, […]
Due to the financial impacts of the COVID-19 pandemic, the Philadelphia Water Department is postponing many capital projects for the foreseeable future. Read the full statement
A quick-read guide to the latest Water Quality Report (Updated for 2020)
We’re still here to help with your water bill. Learn about applying for assistance, payment agreements, and if your water could be shut off, and what to do about it.
The Philadelphia Water Department is taking all necessary measures to ensure continued delivery of safe drinking water and wastewater treatment services as City officials respond to the COVID-19 emergency. We have suspended water shutoffs and are waiving fees. To avoid loss of water due to main replacement, we have also suspended new construction. Please see […]
What to do if pipes freeze, and how to avoid costly repairs
How long does the survey take? Less than 5 minutes. Who will see my answers? Your answers and your identity will be kept completely confidential. No one but researchers at the University of Pennsylvania will ever see your responses. All responses and contact information will be kept completely confidential. What will happen with the surveys? […]
The subject of national attention due to concerns about potential health impacts, PFAS is a family of substances that have been widely used for decades in industry and consumer goods. We take protecting the water we provide to residents of Philadelphia, including our own families and neighbors, seriously. Please see our information on managing these […]
Learn how we respond to water main breaks. Plus: What to do if the problem is on your property.