Use our new Guide for Customers to get the most out of PWD services—from knowing what the pipes in your home are made of to keeping your water flowing with timely payments. You’ll also find information about a variety of PWD customer assistance programs, our green infrastructure investments, and more. Read the guide
The Water Department understands we have significant wait times on our phone lines due to an increase in service requests from cold weather. We encourage customers to reach us on Twitter and Facebook through direct messages. We will temporarily monitor these from 9 am – midnight, 7 days a week to intake all customer service […]
Celebrating 5 years of Cleaner Water and Greener Neighborhoods – As of June 1, 2016 the Green City, Clean Waters program has established 837.7 Greened Acres, exceeding the five-year regulatory target and reducing pollution from stormwater runoff and combined sewer overflows by more than 1.5 billion gallons annually.
Mayor Jim Kenney named Debra McCarty as the new Commissioner of Philadelphia Water on Jan. 1, 2016. McCarty, the first woman to hold the title of Commissioner, was serving as Deputy Commissioner and Director of Operations and replaces Howard Neukrug.An engineer with over three decades of experience at department, McCarty has held a number of […]