Scammers are using a fake website to trick Philadelphia water customers into providing payment information. They’ve created a fraudulent website with a similar domain name to the legitimate City of Philadelphia water bill payment website. The fake website, “myphillywaterbill.com”, mimics the City’s official MyPhillyWaterBill payment website. It appears in regular search engine results when customers attempt to pay […]
Learn about your options to avoid a water shutoff, from grants to assistance programs to protections for vulnerable customers.
As a result of an August 3, 2021 data error in our billing process, a number of water customers recently received bills showing incorrect water usage readings for the past month, and incorrect bill amounts. We are aware of the error, and apologize for the distress it may have caused customers. Customers are not responsible […]
Now there are even more ways to get help with your water bill. Don’t wait to apply for assistance!