We Care – Customer Assistance
We’re still here to help with your water bill. Learn about applying for assistance, payment agreements, and if your water could be shut off, and what to do about it.
All About Frozen Pipes
What to do if pipes freeze, and how to avoid costly repairs
2020 Customer Survey
How long does the survey take? Less than 5 minutes. Who will see my answers? Your answers and your identity will be kept completely confidential. No one but researchers at the University of Pennsylvania will ever see your responses. All responses and contact information will be kept completely confidential. What will happen with the surveys? […]
What you need to know about water emergencies:
Learn how we respond to water main breaks. Plus: What to do if the problem is on your property.
Tap You Can Trust (featuring 2018 data)
How we make top-quality tap water in Philadelphia.
5 Down, 20 to Go
Celebrating 5 years of Cleaner Water and Greener Neighborhoods – As of June 1, 2016 the Green City, Clean Waters program has established 837.7 Greened Acres, exceeding the five-year regulatory target and reducing pollution from stormwater runoff and combined sewer overflows by more than 1.5 billion gallons annually.