High water bills can be caused by small leaks from household fixtures like toilets, sinks, or hoses, or with a change in your regular water use. Remember, the Philadelphia Water Department is not responsible for pipes inside your home. We cannot verify that you have a leak, nor can we repair leaks in your home. […]
We want to hear from you! More than 10,000 Philadelphians have contributed to the annual survey in the past 5 years.
On January 15, 2021, the Philadelphia Water Department filed an Advance Notice with City Council and the Philadelphia Water, Sewer, and Storm Water Rate Board of the Department’s intent to propose an increase in water, sewer, and stormwater rates effective September 1, 2021. The proposal is subject to the review and authorization of the Rate […]
A quick-read guide to the latest Water Quality Report (Updated for 2020)
We’re still here to help with your water bill. Learn about applying for assistance, payment agreements, and if your water could be shut off, and what to do about it.
What to do if pipes freeze, and how to avoid costly repairs
How long does the survey take? Less than 5 minutes. Who will see my answers? Your answers and your identity will be kept completely confidential. No one but researchers at the University of Pennsylvania will ever see your responses. All responses and contact information will be kept completely confidential. What will happen with the surveys? […]
Learn how we respond to water main breaks. Plus: What to do if the problem is on your property.
How we make top-quality tap water in Philadelphia.
Dog poo may be “natural” but is bad for people and the environment if you leave it on the ground! Learn more about the “doo”s and don’ts of pet waste!