We Care – Customer Assistance
Now there are even more ways to get help with your water bill. Don’t wait to apply for assistance!
Our 2021 Customer Survey is now closed!
We want to hear from you! More than 10,000 Philadelphians have contributed to the annual survey in the past 5 years.
Proposed Changes in Water, Sewer, and Stormwater Rates and Charges
On January 15, 2021, the Philadelphia Water Department filed an Advance Notice with City Council and the Philadelphia Water, Sewer, and Storm Water Rate Board of the Department’s intent to propose an increase in water, sewer, and stormwater rates effective September 1, 2021. The proposal is subject to the review and authorization of the Rate […]
Tap You Can Trust (featuring 2019 data)
A quick-read guide to the latest Water Quality Report (Updated for 2020)
We Care – Customer Assistance
We’re still here to help with your water bill. Learn about applying for assistance, payment agreements, and if your water could be shut off, and what to do about it.
All About Frozen Pipes
What to do if pipes freeze, and how to avoid costly repairs
2020 Customer Survey
How long does the survey take? Less than 5 minutes. Who will see my answers? Your answers and your identity will be kept completely confidential. No one but researchers at the University of Pennsylvania will ever see your responses. All responses and contact information will be kept completely confidential. What will happen with the surveys? […]
What you need to know about water emergencies:
Learn how we respond to water main breaks. Plus: What to do if the problem is on your property.
Tap You Can Trust (featuring 2018 data)
How we make top-quality tap water in Philadelphia.