Alerts, News, & Updates
To aid with financial relief during the COVID-19 pandemic, the Water Revenue Bureau (WRB) suspended all collection and other enforcement measures for overdue account balances. The Department also stopped all penalties and late fees for water bills. However, these temporary measures have expired, and we’ve resumed enforcement efforts, including referring delinquent residential accounts to collection […]
On Saturday, September 9, the Philadelphia Water Department will take part in two free events, one on the Schuylkill and the other on the Delaware River at Penn’s Landing. On September 30, we are opening up our Belmont Drinking Water Treatment Plant for tours and a career fair. Philly Fun Fishing Fest Enjoy a morning […]
Your water bill supports critical infrastructure. We do not profit from rate increases. We ask for the amount needed to cover the cost of services we must provide. On September 1st, 2023, a monthly water bill for a typical residential customer increased by 7.9%.
Enjoy a morning of free catch-and-release fishing and friendly competition on Schuylkill Banks, Saturday, September 9th – Registration open now!
For Immediate Release: August 10, 2023 Contact: Brian.Rademaekers@phila.gov Delaware River Festival Brings Free Water Fun, Science to Penn’s Landing This annual event brings people together and features a day of family-friendly fun, educational activities, and water-centered learning to the Camden and Philadelphia waterfronts. PHILADELPHIA – End summer with a splash on Saturday, Sept. 9 with […]
Updated July 24 Penn Environment is a valued partner to PWD and was instrumental in the establishment and adoption of the Green City, Clean Waters (GCCW) program. We appreciate their continued passion for our mission to achieve clean and healthy rivers and streams. As Penn Environment noted in their July 20 “Sewage Pollution in Philadelphia” […]
The Philadelphia Water Department and Water Revenue Bureau are aware of a billing issue impacting approximately 14,000 customers. The customers are largely in the northwest of the city and recently had a meter upgrade. The upgraded meters are working properly and do not need to be replaced. The issue is being corrected. What happened: Roughly […]
This report features water quality information collected throughout 2022. You will also find information about where your water comes from, and how we protect your safety as water moves from the rivers, through our plants and pipes, and into your home.
For Immediate Release: July 11, 2023 State Grant Program Returns for One Month and May Offer Customers Up to $5,000 for Past-Due Water Bills The LIHWAP grant program has reopened and will accept applications through August 11, 2023. PHILADELPHIA, PA– The Low-Income Household Water Assistance Program (LIHWAP), administered by the Pennsylvania Department of Human Services, is re-opening today, July 10, 2023, and may provide up […]
UPDATE: The Philadelphia Water Department has issued a boiled water notice for areas impacted by the outage. Please read here. We are aware of reports of widespread water outages in parts of West Philadelphia. We are working to restore water as quickly as possible. Our emergency line is currently experiencing high call volume. Updates will […]