Alerts, News, & Updates

City Extends Residential Shutoff Freeze to June 30

The City of Philadelphia is again extending a freeze on shutoffs for residential customers, protecting delinquent account holders from losing water services until June 30, 2022. Shutoffs for residential customers who have not paid water bills will now resume on July 1, 2022. The extension is designed to provide additional time to apply for assistance. Customers […]

Response to Main Break at 56th and Springfield

The Philadelphia Water Department is responding to a break on a large water main at the intersection of 56th Street and Springfield Avenue. Customers in the surrounding area of Southwest Philadelphia may be impacted. Impacted customers will experience reduced pressure. As the break is isolated, pressure will be restored. Read more information about water main breaks […]

Book One-on-One Help with Water, Utility Bills Now

Want to take control of your water bills? Find out if you can get lower monthly bills and what other help you may qualify for at virtual Utility Fairs hosted by PWD, Philadelphia Gas Works, and PECO. Appointments will be held on Zoom on Wednesday nights and select Saturdays in February and March. Customers can […]

Winter Temps and Main Breaks

Cold winter temperatures like those seen locally in recent weeks can stress infrastructure, and the Philadelphia Water Department is currently experiencing an increase in water main breaks and leak investigations. During winter months, we strive to increase staffing of crews that investigate and repair leaks and main breaks. Emergency crews are responding as quickly as […]

New Program May Offer $5,000 for Past-Due Bills

Have past-due water bills? The new Pennsylvania Department of Human Services Low-Income Household Water Assistance Program (LIHWAP) may provide up to $5,000 for Philadelphia Water Department customers towards delinquent water bills. LIHWAP is a temporary grant program that began accepting applications on January 4, 2022. Learn more and apply on the state’s Dept. of Human Services […]

Customers Sent Past Due Notice in Error

We are aware some customers who are current on their water bill payments received past due notices in the mail. If you believe you received a notice in error, please disregard it. You may check your balance by calling (215) 685-6300 or at We apologize for the error and are committed to providing accurate information to our […]

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