We are aware some customers who are current on their water bill payments received past due notices in the mail. If you believe you received a notice in error, please disregard it. You may check your balance by calling (215) 685-6300 or at phila.gov/waterbill We apologize for the error and are committed to providing accurate information to our […]
Update 12:05 pm: The water main break has been isolated, and water service is restored to customers in the impacted area. Anyone who continues to have issues with water flow should contact (215) 685-6300 to investigate. 8:00 am: The Philadelphia Water Department is responding to a break on a water main near the intersection of […]
Sewers work best when drains are clear! Fall leaves and litter blocking them can lead to flooding. Learn more…
Drink More Tap bridges art with water education. Commissioning local artists, the campaign uses creativity to spread awareness about the benefits of drinking Philly tap: it’s healthy, sustainable, and affordable.
We are a public, not-for-profit utility. Our revenue is determined by rates and collected through water bills. Your monthly bill supports essential services and water infrastructure.
An inspiring new exhibition opens March 22, 2022 at the Fairmount Water Works explores the connection between water, social justice and public health.
As a result of an August 3, 2021 data error in our billing process, a number of water customers recently received bills showing incorrect water usage readings for the past month, and incorrect bill amounts. We are aware of the error, and apologize for the distress it may have caused customers. Customers are not responsible […]
Single-use plastic bags are a major source of litter and pollution in Philadelphia – and are banned, effective October 1.
Early on the morning of July 25th, at approximately 12:30 am, the Philadelphia Water Department (PWD) was called to the intersection of 6th and Bainbridge for reports of a large, 30” water main break. Our crews arrived on scene at approximately 1:00 am and began the work to shut down the water main. Over the […]
This report features water quality information collected throughout 2020. You will also find information about where your water comes from, and how we protect your safety as water moves from the rivers, through our plants and pipes, and into your home.