All About Frozen Pipes
What to do if pipes freeze, and how to avoid costly repairs
2020 Customer Survey
How long does the survey take? Less than 5 minutes. Who will see my answers? Your answers and your identity will be kept completely confidential. No one but researchers at the University of Pennsylvania will ever see your responses. All responses and contact information will be kept completely confidential. What will happen with the surveys? […]
Read the PWD Position Statement on the Environmental Working Group’s PFAS Report
The subject of national attention due to concerns about potential health impacts, PFAS is a family of substances that have been widely used for decades in industry and consumer goods. We take protecting the water we provide to residents of Philadelphia, including our own families and neighbors, seriously. Please see our information on managing these […]
What you need to know about water emergencies:
Learn how we respond to water main breaks. Plus: What to do if the problem is on your property.
Tap You Can Trust (featuring 2018 data)
How we make top-quality tap water in Philadelphia.
Pet Waste = Pollution
Dog poo may be “natural” but is bad for people and the environment if you leave it on the ground! Learn more about the “doo”s and don’ts of pet waste!
Drinking Water Master Plan Released
The Philadelphia Water Department recently completed its Drinking Water Master Plan. For the first time, residents can see a 25-year, $2.5 billion strategic vision for upgrading and expanding Philadelphia’s core infrastructure and protecting the top-quality water we depend on well into the next century. Read the Plan
The latest Philadelphia Water Department Drinking Water Quality Report is now available online here
Based on data collected by the department’s Bureau of Laboratory Services throughout 2018, the annual report details test results showing Philadelphia’s drinking water meets or is better than all state and federal water quality standards. In addition to viewing or downloading the report over the web, residents can request a free copy in the mail […]
Tell us what you think about Philadelphia’s water and have a shot at $100
For the fourth year, the Philadelphia Water Department is conducting a comprehensive customer satisfaction survey to collect feedback on a range of services. Residents and customers who take the five-minute survey at www.pwdsurvey.com will automatically take part in a raffle for $100 gift cards. The survey can also be accessed by texting @water to 39242. […]
Cold Weather Solutions
How to troubleshoot frozen pipes