Our 2021 Customer Survey is now closed!
We want to hear from you! More than 10,000 Philadelphians have contributed to the annual survey in the past 5 years.
Grants from State Help Philly Fund Big Pollution Control Projects
The Philadelphia Water Department is moving forward on a big-ticket, sustainable infrastructure project unlike any seen since federal funding helped the city expand wastewater treatment and meet new Clean Water Act standards in the 1980s. Construction of the new $100 million preliminary treatment building was green-lighted thanks to a low-interest loan awarded by the Pennsylvania […]
Proposed Changes in Water, Sewer, and Stormwater Rates and Charges
On January 15, 2021, the Philadelphia Water Department filed an Advance Notice with City Council and the Philadelphia Water, Sewer, and Storm Water Rate Board of the Department’s intent to propose an increase in water, sewer, and stormwater rates effective September 1, 2021. The proposal is subject to the review and authorization of the Rate […]
Protecting Customers During COVID Lockdown
Due to ongoing economic hardship created by the COVID-19 pandemic: We will not shut off customers unable to pay water bills until April 1st, 2021. Penalties and fees on delinquent accounts are waived until further notice. However, your past-due total will continue to grow with each missed payment. Don’t wait until you have a big debt […]
See Our Statement on the Dangers of Swimming in Philadelphia
Because of the health and safety concerns that come with swimming and any recreation that involves immersion in water, the Philadelphia Water Department does not recommend swimming in any river or creek in Philadelphia. In response to efforts to change the current recreation status of the Delaware River to allow for swimming within the city, […]
COVID-19 Impacts on PWD Capital Program
Due to the financial impacts of the COVID-19 pandemic, the Philadelphia Water Department is postponing many capital projects for the foreseeable future. Read the full statement
Tap You Can Trust (featuring 2019 data)
A quick-read guide to the latest Water Quality Report (Updated for 2020)
We Care – Customer Assistance
We’re still here to help with your water bill. Learn about applying for assistance, payment agreements, and if your water could be shut off, and what to do about it.
COVID-19 Update: Drinking Water Is Safe, Won’t Be Shut Off
The Philadelphia Water Department is taking all necessary measures to ensure continued delivery of safe drinking water and wastewater treatment services as City officials respond to the COVID-19 emergency. We have suspended water shutoffs and are waiving fees. To avoid loss of water due to main replacement, we have also suspended new construction. Please see […]
All About Frozen Pipes
What to do if pipes freeze, and how to avoid costly repairs