Tap You Can Trust (featuring 2019 data)
A quick-read guide to the latest Water Quality Report (Updated for 2020)
We Care – Customer Assistance
We’re still here to help with your water bill. Learn about applying for assistance, payment agreements, and if your water could be shut off, and what to do about it.
COVID-19 Update: Drinking Water Is Safe, Won’t Be Shut Off
The Philadelphia Water Department is taking all necessary measures to ensure continued delivery of safe drinking water and wastewater treatment services as City officials respond to the COVID-19 emergency. We have suspended water shutoffs and are waiving fees. To avoid loss of water due to main replacement, we have also suspended new construction. Please see […]
All About Frozen Pipes
What to do if pipes freeze, and how to avoid costly repairs
2020 Customer Survey
How long does the survey take? Less than 5 minutes. Who will see my answers? Your answers and your identity will be kept completely confidential. No one but researchers at the University of Pennsylvania will ever see your responses. All responses and contact information will be kept completely confidential. What will happen with the surveys? […]
Read the PWD Position Statement on the Environmental Working Group’s PFAS Report
The subject of national attention due to concerns about potential health impacts, PFAS is a family of substances that have been widely used for decades in industry and consumer goods. We take protecting the water we provide to residents of Philadelphia, including our own families and neighbors, seriously. Please see our information on managing these […]
What you need to know about water emergencies:
Learn how we respond to water main breaks. Plus: What to do if the problem is on your property.
Tap You Can Trust (featuring 2018 data)
How we make top-quality tap water in Philadelphia.
Pet Waste = Pollution
Dog poo may be “natural” but is bad for people and the environment if you leave it on the ground! Learn more about the “doo”s and don’ts of pet waste!
Drinking Water Master Plan Released
The Philadelphia Water Department recently completed its Drinking Water Master Plan. For the first time, residents can see a 25-year, $2.5 billion strategic vision for upgrading and expanding Philadelphia’s core infrastructure and protecting the top-quality water we depend on well into the next century. Read the Plan