Customers, elected officials, and the Water Rate Board were recently informed that we need to raise the rates charged for our services. Increased rates will ensure we have the resources needed to better maintain one of the oldest water systems in the country. As part of a rate-setting process that puts a priority on transparency, we are holding […]
The Philadelphia Water Department today filed a notice of proposed changes in rates. Updated rates are being requested so that we have the resources needed to better maintain more than 6,000 miles of water mains and sewers within one of the oldest water systems in the country. This past winter season was especially challenging, with […]
The Philadelphia Water Department provided comments to the Delaware River Basin Commission (DRBC) on amendments to its Administrative Manual, Special Regulations Part 440 and supporting guidance regarding high volume hydraulic fracturing activities in the Delaware River Basin. Read the Comments
Use our new Guide for Customers to get the most out of PWD services—from knowing what the pipes in your home are made of to keeping your water flowing with timely payments. You’ll also find information about a variety of PWD customer assistance programs, our green infrastructure investments, and more. Read the guide
The Water Department understands we have significant wait times on our phone lines due to an increase in service requests from cold weather. We encourage customers to reach us on Twitter and Facebook through direct messages. We will temporarily monitor these from 9 am – midnight, 7 days a week to intake all customer service […]
Celebrating 5 years of Cleaner Water and Greener Neighborhoods – As of June 1, 2016 the Green City, Clean Waters program has established 837.7 Greened Acres, exceeding the five-year regulatory target and reducing pollution from stormwater runoff and combined sewer overflows by more than 1.5 billion gallons annually.
Mayor Jim Kenney named Debra McCarty as the new Commissioner of Philadelphia Water on Jan. 1, 2016. McCarty, the first woman to hold the title of Commissioner, was serving as Deputy Commissioner and Director of Operations and replaces Howard Neukrug.An engineer with over three decades of experience at department, McCarty has held a number of […]