The Philadelphia Water, Sewer and Storm Water Rate Board will hold public hearings in the 2023 General Rate Proceeding on Wednesday, March 22 and Thursday, March 23, 2023 at 3:00 pm and 6:00 pm both days. All hearings are open to the public and will be conducted remotely via Zoom (internet or phone). The Philadelphia Water Department […]
Phila. Water Dept. reminds residents taking part in Super Bowl festivities to observe good home plumbing habits by properly disposing of fat, oil, and grease used in cooking.
Previous survey results have led to new programs and customer service improvements. For the eighth consecutive year, the Philadelphia Water Department (PWD) is partnering with ImpactED at the University of Pennsylvania to conduct an annual comprehensive customer satisfaction survey.
Replacing water mains in 11 areas helps customers remove lead pipes. More funding to support significant plant upgrades in City’s multibillion-dollar plan.
The 2023 PWD Customer Survey is now open closed! Your feedback helps us improve services for everyone.
Rate change needed to address rising costs; City remains committed to increasing participation in assistance programs.
Pipe suppliers have recently informed PWD that manufacturers are stopping production of 3″ ductile iron pipe. The decision comes as manufacturers adjust to changes in the economy and supply chain. Builders and developers often use 3″ ductile for large water service lines and fire service connections. The end of the production of this 3″ pipe […]
Due to a nationwide paper shortage, the Philadelphia Water Department will now be sending bills to water customers in white envelopes, instead of the familiar blue envelopes. The bills themselves will not change. The new white envelopes will be used until further notice. Tired of receiving paper bills? Consider switching to our online billing platform, […]
The City of Philadelphia announced today it has filed a lawsuit against the chemical companies responsible for the presence of PFAS on City property and natural resources, including its drinking water supplies. The lawsuit is a civil action and was filed by the City’s Law Department in the Court of Common Pleas of Philadelphia County. […]
Sewers work best when drains are clear! Fall leaves and litter blocking them can lead to flooding. Learn more…