Press Release: Grease Is For Poles, Not Drains – Super Bowl PSA
Phila. Water Dept. reminds residents taking part in Super Bowl festivities to observe good home plumbing habits by properly disposing of fat, oil, and grease used in cooking.
Media Alert: Philadelphia Residents Could Win $100 by Completing Annual Customer Survey
Previous survey results have led to new programs and customer service improvements. For the eighth consecutive year, the Philadelphia Water Department (PWD) is partnering with ImpactED at the University of Pennsylvania to conduct an annual comprehensive customer satisfaction survey.
Press Release: Biden Announces $500M Financing for Water Projects
Replacing water mains in 11 areas helps customers remove lead pipes. More funding to support significant plant upgrades in City’s multibillion-dollar plan.
2023 Customer Survey
The 2023 PWD Customer Survey is now open closed! Your feedback helps us improve services for everyone.
Press Release: PWD Requests Rate Change
Rate change needed to address rising costs; City remains committed to increasing participation in assistance programs.
3-inch Connections Will No Longer Be Permitted
Pipe suppliers have recently informed PWD that manufacturers are stopping production of 3″ ductile iron pipe. The decision comes as manufacturers adjust to changes in the economy and supply chain. Builders and developers often use 3″ ductile for large water service lines and fire service connections. The end of the production of this 3″ pipe […]
Water Bills Now Being Sent in White Envelopes
Due to a nationwide paper shortage, the Philadelphia Water Department will now be sending bills to water customers in white envelopes, instead of the familiar blue envelopes. The bills themselves will not change. The new white envelopes will be used until further notice. Tired of receiving paper bills? Consider switching to our online billing platform, […]
City Files Lawsuit Against 3M, DuPont, Other Chemical Companies for PFAS
The City of Philadelphia announced today it has filed a lawsuit against the chemical companies responsible for the presence of PFAS on City property and natural resources, including its drinking water supplies. The lawsuit is a civil action and was filed by the City’s Law Department in the Court of Common Pleas of Philadelphia County. […]
Clean Water Act at 50: Celebrate and Take Action in Philly
We’re commemorating the 50th anniversary of the Clean Water Act, which was passed in October 1972. This monumental piece of legislation and the burst of federal support for water infrastructure that followed revived polluted waterways across the United States – especially here in Philadelphia. Follow along as we honor this milestone with history, events, and […]
Media Alert: New App Can Help Property Owners Save, Increase Green Space
Stormwater Connect—a new application that links vendors specializing in stormwater management improvements with non-residential property owners looking to save money on water bills and help local waterways—is now online and ready to use in Philadelphia.